Terms of sale
TERMS AND CONDITIONS OF SALE
Last Updated: March 30, 2024
The Aloha Company is a limited liability company under French law with a share capital of β¬5,000, registered in the Aix-en-Provence Trade and Companies Register under number 481 317 972, with its registered office located at 11 Impasse des Grands Pins, Lotissement lβEolienne, 13960 Sausset les Pins, France, represented by Philippe Lavigne (the "Service Provider").
The Service Provider's intra-community VAT number is FR94481317972.
The Service Provider can be contacted at the following details:
- 11 Impasse des Grands Pins, Lotissement lβEolienne, 13960 Sausset les Pins, France
- +33 6 11 42 60 97
- contact@we-are-windsurfers
Article 1 - SCOPE
These terms and conditions of sale (the "General Conditions") apply to the sale of products marketed by the Seller (the "Products") to any consumer and non-professional wishing to benefit from them (the "Customer").
The General Conditions specify the terms of purchase, payment, and delivery of the Products ordered by the Customer. The Customer can refer to the description of each Product in the Seller's catalog to know its characteristics.
Placing an order for Products implies the Customer's prior acceptance without restriction or reservation of the General Conditions, which the Customer acknowledges having read.
The General Conditions are applicable subject to any contrary stipulation appearing on the order form or specific conditions that may be agreed upon between the Seller and the Customer concerned.
The General Conditions are understood without prejudice to the applicable legal provisions, including those provided by the Consumer Code.
Article 2 β PRODUCTS AND AVAILABILITY
The price and essential characteristics of each Product are described in the Seller's catalog and may be edited by the Seller or its suppliers. Descriptions may include indications, photographs, and graphics provided for illustrative purposes only and may be modified/updated by the Seller.
The Products offered comply with French legislation and CE European standards in force at the time of order placement.
The presentation of Products in the Seller's catalog does not constitute an obligation to sell, especially in case of stock shortages, unavailability of Products, or impossibility to market said Products for any reason.
If one or more Products are unavailable following an order, the Seller will inform the Customer in writing of the wait time for the temporarily unavailable Product. In this case:
- The Seller may, with the Customer's agreement, offer an identical product at the same price as the initially ordered product. In this case, return shipping costs due to the possible exercise of the right of withdrawal will be borne by the Seller for this product;
- The Customer may choose to wait for the availability of the missing Products to receive the entire order in one shipment;
- The Customer may cancel the order entirely;
- The Customer may cancel the order for the unavailable Products and thus receive the other Products in the order within the announced deadlines.
In the last two cases, if the Customer has already made a payment, it will be refunded under conditions similar to those applicable in case of exercising the right of withdrawal.
Article 3 - ORDERS
3.1 Preliminary Conditions
The Products are reserved for individuals qualifying as private/consumer customers or non-professionals as defined by the Consumer Code.
The Seller does not market Products to any individual or legal entity acting for professional needs or within the framework of an accessory professional activity. Each Customer is prohibited from making large quantity purchases of Products to resell them under any title or form.
Ordering Products is reserved for Customers with a delivery address in mainland France, Europe, North America, and the rest of the world, in French standard format (name, first name, postal address, postal code, city, country).
3.2 Placing an Order
Any Customer wishing to place an order with the Seller must fill out and sign an order form summarizing the essential characteristics of the ordered Product(s), the total price, payment terms, delivery time or duration, any delivery restrictions, a tracking number for the Customer's order, and the terms of exercising the right of withdrawal when applicable.
For sales of Products manufactured on special order from the Customer, the order is preceded by a detailed estimate, valid for 30 days from its creation date, indicating the price or method of calculating the price. Acceptance and signature by the Customer then constitute the order form.
Order confirmation occurs upon the Seller's signature of the order form or by sending an email confirmation of the order, making the order firm and final, subject to the potential application of the Customer's right of withdrawal.
No order can be modified or canceled without prior written agreement between the Seller and the Customer.
Subject to the potential application of the right of withdrawal, in case of cancellation by the Customer of a confirmed order, for any reason, and without prejudice to any additional damages:
- A sum corresponding to 10% of the total pre-tax price of the Products will be due to the Seller and invoiced to the Customer.
Conversely, in case of cancellation by the Seller of a confirmed order, for any reason, the deposit paid at the time of the order by the Customer will be returned, specified to be doubled if the order does not correspond to a special order based on the Customer's estimate.
Except in the case of special orders based on an estimate, any advance deposit paid by the Customer will bear interest at the legal rate after three months from payment until delivery, without prejudice to the Seller's obligation to deliver the Products.
3.3 Order Verification
Each Customer guarantees the sincerity and accuracy of the information provided for their order and agrees to notify the Seller of any changes.
To combat fraud, the Seller or its payment or delivery providers may request additional proof from the Customer (notably proof of address and/or ID copy) or contact them at the time of order acceptance and/or shipment. In case of unjustified refusal by the Customer to provide the requested information and/or proof, the Seller reserves the right not to accept or cancel the order without contestation.
The Seller also reserves the right not to accept or cancel the order of any Customer who has provided incorrect information, fails to pay for Products, has an ongoing payment dispute from a previous order, or presents an abnormally high order volume.
Article 4 β PRICING TERMS
The Products are sold at the store or catalog price in effect on the day of signing the order form, expressed in euros and inclusive of all charges (French VAT and other applicable taxes on the order registration day).
The prices are firm and non-revisable during their validity period.
Any transport, delivery, order processing (shipping, packaging, parcel creation, optional services subscribed by the Customer), and other fees, interest, and commissions are indicated on the order form and established based on the place and delivery method chosen by the Customer, as well as the type and quantity of Products ordered.
If the Products are not received by the Customer and must be reshipped, additional handling, shipping, transport, and delivery fees may be charged to the Customer under the conditions specified in the order form.
The Seller reserves the right to change its prices at any time for Products ordered after this change.
Price reductions, discounts, and rebates may apply to Products under conditions specified in the Seller's catalog or any document communicated to the Customer. In the case of promotional pricing, the Seller agrees to apply this price to any order placed during the promotion period.
Any price changes due to an increase in VAT or the creation of any new tax based on the Products' price will be immediately and automatically applied.
Article 5 - BILLING AND PAYMENT TERMS
In case of specific services:
Products are billed, and the price is due in full and payable on the order form signing day.
According to Article L. 221-10 of the Consumer Code and except for exceptions referred to in the same article, when ordering Products remotely or outside the Seller's premises, delivery, and payment of Products cannot occur before the expiry of a seven (7) day period from the conclusion of these terms by a consumer.
Payments are made by transfer, credit card, direct debit, check from a bank established in France, or under the conditions agreed between the Seller and the Customer in the order form. The Seller may not charge the Customer fees higher than the costs incurred for using a payment method.
Upon payment of the agreed amount under the conditions specified in this article, the Seller will send the Customer a payment confirmation email to the email address provided.
In case of early payment by the Customer, no discount will be granted. Payments cannot be suspended or subject to any compensation without prior written agreement between the Seller and the Customer. Any unilateral suspension, deduction, or compensation by the Customer will be treated as non-payment and will result in all consequences of late payment.
It is expressly agreed that the Customer is duly notified of the payment obligation by the mere exigibility of the obligation, according to Article 1344 of the Civil Code. In case of late payment of any installment, the Seller reserves the right, without any compensation to the Customer, to:
- Demand immediate payment of all amounts due for the Products, which become immediately due regardless of their initial due date;
- Refuse any new order or require cash payment or a guarantee for new orders;
- Allocate any partial payment first to the non-privileged part of the debt, then to the oldest due amounts;
- Reduce, suspend, or cancel ongoing orders three days after a notice to pay remains without effect, issued by the Seller to the Customer;
- Apply, without prior notice, late payment penalties calculated at the rate specified in Article L.441-6 of the Commercial Code on all due amounts from the first day of delay until full payment;
- Demand a fixed indemnity of β¬40 for recovery costs for each overdue invoice and an indemnity of 10% of the remaining due amounts on Product sales, without prejudice to any actual damage suffered.
Article 6 β PRODUCT DELIVERY
6.1 Purchase or Store Pickup
The Customer may purchase available Products directly in-store or pick up their order at a store operated by the Seller by presenting the order number and an ID. If the Customer cannot pick up their order, the person authorized by the Customer to pick up the package must have the Customer's ID and the order number.
6.2 Delivery
The delivery of Products ordered by the Customer cannot occur until the Customer has effectively paid the amount specified in Article 5 above.
Products can be delivered in the following geographical areas: mainland France, Europe, North America, and the rest of the world.
β Shipping and Delivery Times and Conditions
Once the order is confirmed and paid for by the Customer, Products will be shipped according to the mode, address, and delivery time specified in the order form with the corresponding invoice.
For deliveries outside mainland France, the Customer will be considered the importer of the Products and must comply with the regulations of the delivery country, noting that cross-border deliveries may be subject to customs inspection.
Once the order is shipped, the Seller will send the Customer an email confirming the shipment and, if applicable, the tracking number to monitor the delivery status.
In the absence of a specified delivery date or time, delivery will not exceed thirty (30) days from the order confirmation date.
Ordered Products may be delivered in one or more separate shipments.
β Delivery to Specific Addresses
When delivery occurs to a collective address, the Customer acknowledges that the order is delivered upon effective delivery to the collective address specified in the order form.
When delivery occurs in difficult-to-access areas, delivery may be made to the nearest delivery center or the final address by an independent carrier from the Seller's carrier, with the Customer bearing any additional costs.
β Absence During Delivery
For deliveries by "La Poste," the Customer absent during delivery has a specified time indicated on the slip provided by "La Poste" to pick up their package at the indicated post office.
Beyond this time, the package will be returned to the Seller's logistics service. The Seller will inform the Customer, and in the absence of a response within seven (7) days, the Seller will consider the Customer has exercised their right of withdrawal.
For appointment deliveries (heavy and bulky products), the carrier will contact the Customer directly to arrange a delivery time. If the Customer is absent at the agreed time, they must notify the carrier before the agreed delivery date according to the carrier's specified terms. Otherwise, the costs for a new carrier delivery will be charged to the Customer.
β Delivery Delay and Error
The Seller cannot be held responsible for delivery delays attributable to postal services or carriers.
However, in case of Product delivery delay for any reason other than force majeure or the Customer's fault, the Customer may cancel the order under Articles L.216-2, L.216-3, and L.241-4 of the Consumer Code after requesting the Seller to deliver within a reasonable additional time.
The amounts advanced by the Customer will be returned within fourteen (14) days from the date the contract is canceled.
The Customer agrees to inform the Seller of any delivery absence within fifteen (15) days of receiving the shipment confirmation email, so the Seller can assist the Customer with appropriate carrier steps.
Additionally, in case of delivery error due to incorrect information provided by the Customer (delivery location, accessibility, or other issues) requiring a new delivery, the related costs will be charged to the Customer.
6.3 Delivery Conformity
The Seller will take back Products in case of non-conformity or damage upon delivery.
The Customer must check the package and Products' condition upon receipt and note any necessary reservations on the delivery slip co-signed by the carrier in case of non-conformity or damage upon delivery.
Reservations must be immediately communicated to the Seller by filling out a return form within three (3) calendar days following the delivery date.
The Seller will validate the return request and send the Customer a return slip by email to attach to the Product shipment.
The Customer must return the non-conforming Product to the Seller under the conditions stipulated for the right of withdrawal.
Failure to follow this procedure will prevent the Customer from making any claims regarding Product delivery conformity.
Article 7 β RETENTION OF TITLE AND TRANSFER OF RISK
The Seller retains full ownership of the Products until the Customer has fulfilled all their obligations, particularly until full payment for the Products.
The Customer bears the risk from the moment the Products are first presented at the delivery address(es) indicated by the Customer (including collective addresses). Product delivery is considered completed on the date of first presentation of the Products at the delivery address specified in the order by the Customer.
This rule is excepted when the Customer chooses to use a carrier they have designated, in which case the risk transfer occurs upon the Seller's delivery of the Products to the carrier designated by the Customer.
Article 8 β WITHDRAWAL
8.1 Principle
When a consumer order for Products is placed remotely, after telephone solicitation, or outside the Seller's premises under Article L.221-1 of the Consumer Code, the Customer has a fourteen (14) day withdrawal period from the day of receiving the Products. The computation of the period is carried out under the conditions provided in Article L.221-19 of the Consumer Code.
The Customer may notify their decision to withdraw from their Product order using the withdrawal form in the Annex of these terms or a clear and unambiguous statement to the Seller's postal or email address.
The Seller will acknowledge receipt of the compliant withdrawal request and send the Customer a return slip by email to attach to the shipment of the Products for which the right of withdrawal is exercised.
8.2 Return Procedure
The Customer has fourteen (14) days from sending their withdrawal decision to return the Products in their original condition and packaging to obtain a refund. Return costs remain the sole responsibility of the Customer.
The Customer must return the Products in their original condition and packaging, accompanied by the invoice, return slip, and any accessories, user manual, and documentation provided at the time of purchase, to the Seller's postal address.
When Products were accompanied by promotional items during delivery, these items must also be returned by the Customer to exercise the right of withdrawal.
Only complete, undamaged Products in their original packaging with the corresponding invoice and return slip will be accepted.
Otherwise, the return will be considered non-compliant, and no refund will be made by the Seller, with the reshipping of Products to the Customer at their expense.
Products returned incomplete, damaged, or spoiled by the Customer will not be taken back. Such Products must not have been used beyond what is necessary to ascertain their nature, characteristics, and proper functioning.
In case of returning Products soiled by the Customer, the Seller will charge the Customer a flat fee of β¬20 for cleaning.
In case of returning unsealed Products requiring repackaging and/or resetting due to Customer use, the Seller will charge the Customer a flat fee of β¬20.
The return is made at the Customer's risk and responsibility, who is free to choose the shipping method and whether to purchase insurance in case of loss, theft, or destruction of the package. The return of Products with postage due is not accepted. If the Product's original packaging is used as the shipping box for the return, the Seller will charge the Customer a flat fee of β¬10.
The Seller cannot be held responsible for the non-receipt of the Customer's package, as the risks and costs associated with the Product return are the Customer's responsibility.
By exception to the above, for contracts concluded outside the Seller's premises leading to Product delivery at the consumer's home at the time of contract conclusion, the Seller will retrieve the Products at its expense if they cannot be returned normally by post due to their nature.
8.3 Refund
The refund of Products will occur within fourteen (14) days from the day the Seller was informed of the Customer's decision to withdraw from their order. However, the Seller may delay the refund until the returned Product is received or until the Customer provides proof of shipment, with the date being the first of these facts.
Initial delivery costs will only be refunded up to an amount corresponding to a standard delivery method. In case of partial order return, the Seller will refund the Customer the initial delivery costs proportionally to the total order amount.
For credit card or transfer payments, the refund will be made directly to the Customer's account.
Article 9 β WARRANTIES
9.1 Scope
The Seller's after-sales service can be contacted using the details in the header of these General Conditions.
The Seller is liable for the conformity defects of the Products sold under Articles L.217-4 and following of the Consumer Code, partly reproduced below.
The Seller is also liable for the legal warranty against hidden defects under Articles 1641 to 1648 of the Civil Code, partly reproduced below.
In any case, these warranties do not cover:
- Abnormal or improper use of the Products;
- Defects and consequences related to improper use for which the Products are intended;
- Defects and consequences related to any external cause.
9.2 Legal Warranty of Conformity (Consumer Code Excerpts)
Article L.217-4 of the Consumer Code: "The seller delivers goods in conformity with the contract and is liable for conformity defects existing at the time of delivery. They are also liable for conformity defects resulting from the packaging, assembly instructions, or installation when it is made their responsibility by the contract or has been carried out under their responsibility."
Article L.217-5 of the Consumer Code: "The good is in conformity with the contract: 1Β° If it is suitable for the use ordinarily expected of a similar good and, where applicable:
- If it corresponds to the description given by the seller and possesses the qualities presented to the buyer as a sample or model;
- If it has the qualities a buyer can legitimately expect given public statements made by the seller, the producer, or their representative, particularly in advertising or labeling; 2Β° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller, and that the latter has accepted."
Article L.217-7 of the Consumer Code: "Conformity defects that appear within twenty-four months from the delivery date are presumed to exist at the time of delivery unless proven otherwise. For second-hand goods, this period is set at six months. The seller can rebut this presumption if it is not compatible with the nature of the good or the conformity defect invoked."
Article L.217-9 of the Consumer Code: "In case of a conformity defect, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other method, considering the value of the good or the importance of the defect. They must then proceed, unless impossible, according to the method not chosen by the buyer."
Article L.217-12 of the Consumer Code: "The action resulting from the conformity defect is time-barred two years after the delivery date."
9.3 Warranty Against Hidden Defects (Civil Code Excerpts)
Article 1641 of the Civil Code: "The seller is liable for hidden defects in the item sold that make it unfit for the use it was intended for or that so diminish this use that the buyer would not have acquired it or would have given a lower price if they had known about them."
Article 1644 of the Civil Code: "In the cases of Articles 1641 and 1643, the buyer has the choice of returning the item and getting a refund of the price or keeping the item and getting part of the price refunded."
Article 1648 of the Civil Code - Paragraph 1: "The action resulting from redhibitory defects must be brought by the buyer within two years from discovering the defect."
9.4 Exercise of Warranties
If a Product purchased by a Customer proves to be non-conforming or defective during the legal or contractual warranty period (if applicable), the Customer must make a request to the Seller's after-sales service by mail or email.
The Seller will validate the warranty request and send the Customer a return slip by email to attach to the Product shipment for which the after-sales service request has been made.
The Customer will have fourteen (14) days from sending their after-sales service request to return the Products to the Seller for exchange or refund.
The provisions in these General Conditions concerning Product return conditions in case of exercising the right of withdrawal apply, noting that return costs will be borne by the Customer but refunded in case of accepted after-sales service under a warranty.
Upon receipt of the Product, the Seller will forward the Product and the Customer's after-sales service request to its technical department or the relevant manufacturer.
It will be verified whether the Product can benefit from a legal or contractual warranty and whether the defect/fault noted does not result from improper, intensive, or normal wear and tear of the Product.
Upon receiving the final decision regarding the after-sales service request, the Seller will inform the Customer by email.
In case of warranty coverage, the Product may be repaired, replaced with an identical or equivalent product, or refunded, according to the solution the Seller or the relevant manufacturers deem most suitable. If the Product is not repairable and cannot be exchanged for an identical or equivalent product, it will be refunded as a credit or refund in the same forms as those provided for the right of withdrawal.
In case of abnormal, abusive returns or if the Customer has not followed the warranty procedure and return process, the return will be considered non-compliant and will not be guaranteed.
In case of a dispute over the warranty coverage of a Product, the parties will do their best to reach an amicable settlement.
Failing an amicable settlement and in case of sufficiently serious non-performance by the Seller, the Customer may terminate the sale and potentially claim damages from the Seller to repair the damage suffered, waiving the right to request specific performance of Products by the Seller or a third party or a proportional price reduction, by express derogation from Articles 1221, 1222, and 1223 of the Civil Code.
Article 10 - LIABILITY
The Seller's liability cannot be engaged in case of indirect or unforeseeable damage or if the non-performance of its obligations is attributable to the Customer, an unforeseeable and insurmountable third-party event, or a force majeure event under Article 1218 of the Civil Code.
The sale of Products and these General Conditions being in compliance with French law, the Seller's liability cannot be engaged in case of non-compliance with the law of another country when the Customer places a Product order from another country.
Article 11 β DURATION - TERMINATION
In case of one-time sales or under specific conditions, these General Conditions apply for the duration of each Product sale operation conducted between the Seller and a Customer or, where applicable, for the duration of the specific conditions agreed with a Customer.
Without prejudice to specific termination cases provided in these terms, the Seller or the Customer may terminate the General Conditions by sending written notification:
- In case of force majeure as referred to in Article 7 of these terms;
- After notifying the other party in case of a serious breach of obligations or applicable laws and regulations, which has not been remedied within fifteen (15) days (when it can be remedied) following written notification indicating the nature of the breach and the need to remedy it.
Article 12 - PERSONAL DATA
12.1 Nature of Collected Personal Data
The Seller commits to collecting only adequate, relevant, and limited personal data necessary for the purposes for which they are processed. No "sensitive" personal data, such as racial or ethnic origin, political, philosophical, or religious opinions, will be requested or collected from the User.
The Customer is informed that the personal data indicated as mandatory on the forms and collected in the sale described herein. Among the Customer's personal data collected by the Seller may be:
- Names and first names
- Email address
- Phone number
- Date of birth
- Gender
12.2 Purpose of Personal Data Processing
Personal data may be collected and used by the Seller for the sale and may be transmitted to companies responsible for managing, executing, and processing payment operations. This information and data may also be kept for security and retention purposes to comply with legal and regulatory obligations to which the Seller is subject.
The collected data may also be used for commercial relationship management to establish statistics, conduct market and behavior studies, and allow the Seller to improve and personalize the Products.
12.3 Conservation, Security, and Confidentiality of Personal Data
Collected personal data are processed and stored under conditions ensuring their security and kept for the time strictly necessary to achieve the purposes mentioned in Article 9.2 of these General Conditions. Beyond this period, they will be kept for statistical purposes only and will not be exploited in any way.
These data may also be kept for security and retention purposes to comply with legal and regulatory obligations to which the Seller is subject.
The Seller commits to implementing technical and organizational security measures to ensure the security, integrity, and confidentiality of all personal data, preventing them from being altered, damaged, or accessed by unauthorized third parties.
However, it is specified that no security measure is infallible, and the Seller cannot guarantee absolute security for the Customer's personal data.
12.4 Transfer of Personal Data
No transfer of personal data is made outside the European Union.
Under the General Data Protection Regulation, all transfers of personal data to a country outside the European Union and/or not offering a level of protection deemed sufficient by the European Commission have been subject to cross-border flow agreements compliant with the European Commission's standard contractual clauses.
Except where a third party requires the Customer to accept a privacy policy and terms of use specific to them, third-party companies that have received personal data communication from the User have committed to processing their personal data solely for the Seller's product sale.
The Seller commits to never sharing the Customer's personal data without obtaining their prior consent with third-party companies for marketing and/or commercial purposes.
However, the Seller may disclose the Customer's personal data to administrative or judicial authorities when their disclosure is necessary for the identification, apprehension, or prosecution of any individual likely to cause harm to the Seller's rights, any other customer, or a third party. The Seller may finally be legally required to disclose the Customer's personal data and cannot oppose this.
12.5 Customer Rights Regarding Their Personal Data
Under the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR"), every Customer has the right to access, rectify, and delete personal data concerning them, which they can exercise directly with the Service Provider's customer service by contacting them at the email address [email address] or the postal address [postal address], attaching a copy of an ID document to their request.
Additionally, within the limits set by law, the Customer also has the right to oppose the processing, limit it, decide on the post-mortem fate of their data, withdraw their consent at any time, and the right to data portability for personal data provided.
Article 13 - NOTIFICATIONS
Any written notification or summons required or permitted under the terms hereof shall be validly made if addressed by hand delivery or by courier against a delivery receipt, by registered mail with acknowledgment of receipt, or by email (except for termination of these terms), addressed to the concerned party's contact details, each party electing domicile at their registered office.
Any change of contact details by one party for the purposes hereof must be notified to the other party under the conditions specified above.
Notifications made by hand delivery or by courier will be presumed to have been made on their delivery date to the recipient, as evidenced by the delivery receipt. Notifications made by registered mail with acknowledgment of receipt will be presumed to have been made on the first presentation date at the recipient's address. Notifications made by email will be presumed to have been made on the email's sending date.
Article 14 - SEVERABILITY AND NO WAIVER
If any provision of these General Conditions is declared null or unenforceable for any reason under a law, regulation, or final court decision, it will be deemed unwritten, and the other provisions will remain in force.
The fact that the Seller does not invoke one or more provisions of the General Conditions, temporarily or permanently, will not be considered a waiver.
Article 15 β AMENDMENT
The Seller reserves the right to modify the content of these General Conditions at any time for new Product orders.
Any order following a modification to the General Conditions implies acceptance by each Customer of the new version of the General Conditions communicated to them.
Article 16 β DISPUTES
The Customer is informed that they are free to resort to a consumer mediator free of charge for an amicable resolution of a dispute with the Seller, according to Articles L.611-1 and following and R.612-1 and following of the Consumer Code. The consumer mediator(s) to which the Seller is subject is/are the following: Federation of Trade and Distribution Companies, 12 rue Euler, 75008 Paris, France. Email: mediationconsommation@fcd.fr. Website: www.mediateur.fcd.fr.
All disputes arising from the General Conditions concerning their validity, interpretation, performance, termination, consequences, and consequences will be submitted to the Marseille court, France.
Article 17 - APPLICABLE LAW & LANGUAGE
These General Conditions and the operations arising therefrom are governed and subject to French law. They are written in French. In case of translation into one or more foreign languages, only the French text will prevail in case of dispute.
Annex: Withdrawal Form
If the Customer wishes to exercise their right of withdrawal - in compliance with the conditions provided in Article 8 of these General Conditions, they may use the form below:
To:
I hereby notify you of my withdrawal from the contract for the purchase of the following products:
-Name(s) and reference(s) of order(s): -Ordered on:
Customer name originating the order:
Customer address originating the order:
Customer signature: